Returns & Refund Policy

This policy covers arrival inspection, defective goods, the 12-month warranty and the return (RMA) process for custom HDMI/AV cable orders. Last updated: October 2026.

Custom-made goods

Custom and private-label cables are produced to your specification, length, jacket and artwork. After the pre-production sample is approved and mass production starts, orders cannot be cancelled or returned for reasons other than confirmed manufacturing defects.

Inspection on arrival

Please inspect goods within 7 days of receipt. Any shortage, wrong item or visible damage must be reported with photos, the carton label and serial/label numbers within that period so we can file a claim with the carrier.

Defective goods

Every batch is 100% signal/function tested before shipment. If a cable proves defective in manufacture, report it within the warranty period with photos and the batch label. We will, at our option, replace the defective units, issue credit or refund the defective portion after the goods are returned or verified.

Warranty

Cables are warranted against manufacturing defects for 12 months from shipment. Damage from misuse, over-bending below the rated radius, unauthorised modification or external equipment is excluded.

Non-quality returns

Because products are custom-manufactured, non-defective returns are not accepted for private-label or made-to-order items. For standard stocked items, returns may be agreed case by case with a restocking fee and return freight paid by the buyer.

How to request a return

Email info@customavcable.com with your order number, photos and the problem.
Wait for a return authorisation (RMA) and address before sending anything back.
Approved refunds are paid to the original account within an agreed period, less any non-refundable freight and third-party fees.

See also our Terms of Service and Shipping & Delivery.